Clarke E-mail

Clarke E-mail

What is my e-mail address?

E-mail addresses are of the following format, e.g. John Brooks would be

How do I access my account?

  1. There are two ways to access your Outlook WebApp Email account. You can either enter the following address in your Web browser: or through the Clarke Web page (
  2. Entering the address in your Web browser will take you directly to the Outlook Web Access login screen.
  3. To access the login screen from the Clarke Web page, simply go to Current Students and click on the MyMail button located on the left side of the Web page. 
  4. Whichever method you use above, you will be brought to the login screen for Outlook Web Access.
  5. To enter Outlook WebApp, you need to enter your user name and password.  Your user name follows the format firstname_lastname. It is important to remember that there needs to be an underscore between your first name and last name for your user name. For example, if your name is John Brooks, then your user name is John_Brooks. Your password is the word Password with a capital P followed by the last 4 digits of your social security number. For example, if your social security number is 123-45-6789, your password is Password6789. After you have entered your user name and password, click on the Log On button to enter your e-mail.

How do I reset my password?

During your time here at Clarke, your password will require changing about once a year.  However you may wish to change it more often. Follow the steps listed below to use the ReAct password reset tool to change your password.

Your username and password are the same for Clarke email, Moodle, and MyInfo.

Your username is: firstname_lastname and must be all lower-case letters.

Instructions for using the ReAct password reset tool can be found here:

You can reset your Clarke E-mail, Moodle, and MyInfo password by navigating to:

Your initial password is always: Password#### where Password has a capital P and the #’s are the last four digits of your Social Security Number.

How do I clean up my mailbox?

  1. Clarke University mailboxes are allocated 480 MB of space. If you are exceeding your mailbox size, there are a variety of ways to clean up your mailbox to reduce your mailbox size.
  2. A primary culprit for excessive mailbox sizes is attachments to e-mails. Pictures, documents, programs, etc. attached to an e-mail generally are large in size and will fill up your mailbox quickly.
  3. To clean up your mailbox, and a best practice, is to save attachments to your hard drive and then delete the e-mails that contain the attachments. Please follow the following steps.

Open the e-mail containing an attachment. E-mails that contain attachments are denoted with a paper clip icon as shown below.

After you have opened your message with an attachment, Right Click on the attachment and choose Save Target As... 

After you click on the Save Target As... option, a Save As dialog box will be brought up to allow you to choose the location you would like to save the attachment as shown below.

After selecting the location where you want to save the attachment, click on the Save button to save the attachment. Once the attachment is saved, to reduce the size of your mailbox, you need to delete the e-mail. To delete the e-mail, highlight the e-mail in your mailbox by clicking on it. Then, click on the X button in the menu as shown below to delete the e-mail.

Using the delete button moves the message to the Deleted Items folder. You then need to clean out the Deleted Items folder to free up space in your mailbox.

How do I empty my deleted items?

  1. To empty your deleted items in your mailbox, right click on the Deleted Items icon in your Mail list that appears on the left.
  2. From the list generated by the right click, choose Empty Deleted Items.
  3. You will need to confirm emptying the deleted items by selecting OK in the new window that appears.

How do I set up an auto signature?

  1. You can set up an auto signature once you have logged into Outlook Web Access.
  2. To set up your auto signature you need to select the Options button located in the top right portion of the Web page.
  3. After you select the Options button, you will be brought to a page that includes Message Options and E-mail Signature.
  4. To set up your signature, click inside the E-mail Signature box and type your signature.
  5. If you would like your signature to be automatically applied to all outgoing e-mails, place a checkmark in the box next to Automatically include my signature on outgoing messages. Otherwise you will be prompted when sending e-mails to use this signature.



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