Clarke E-mail

What is my e-mail address?

E-mail addresses are of the following format, e.g. John Brooks would be

How do I access my account?

  1. There are two ways which you can access your Outlook Web Access account. You can either enter the following address in your Web browser: or through the Clarke Web page (
  2. Entering the address in your Web browser will take you directly to the Outlook Web Access login screen.

    Outlook Mail Home
  3. To access the login screen from the Clarke Web page, simply go to Current Students and click on the MyMail button located on the left side of the Web page.

  4. Whichever method you use above, you will be brought to the login screen for Outlook Web Access.
  5. To enter Outlook Web Access, you need to enter your user name and password.  Your user name follows the format firstname_lastname. It is important to remember that there needs to be an underscore between your first name and last name for your user name. For example, if your name is John Brooks, then your user name is John_Brooks. Your password is the word Password with a capital P followed by the last 4 digits of your social security number. For example, if your social security number is 123-45-6789, your password is Password6789. After you have entered your user name and password, click on the Log On button to enter your e-mail.

             Outlook Mail Login

How do I reset my password?

  1. If you are having trouble with your password, you will need to have the password reset by visiting the help desk in the Keller Computer Center. Please be sure to bring a photo ID.
  2. If you are unable to visit the Keller Computer Center during business hours of 8 a.m. – 4:30 p.m. Monday through Friday, please call the Help Desk at x6390 and provide us with either your Clarke mail stop number or the address you would like your password mailed to. For security purposes, we will not e-mail your password to a non-Clarke e-mail account.

How do I change my password?

  1. You are strongly encouraged to change your mail password once you have logged into Outlook Web Access.
  2. After you have logged into your account, you will be presented a Web page similar to the one below. To change your password, you need to select the Options button located in the top right portion of the Web page.
  3. After selecting the Options button, a list of options will appear on the right side of the Web page. Choose Change Password from this list. In the Change Password screen there are four things that need to be done to change your password.
    1. Type in your old password.
    2. Type in your new password.
    3. Type in your new password again to confirm.
    4. Finally click on the Save button to commit the password change.

 Outlook Change Password

How do I clean up my mailbox?

  1. Clarke University mailboxes are allocated 50 MB of space. If you are exceeding your mailbox size, there are a variety of ways to clean up your mailbox to reduce your mailbox size.
  2. A primary culprit for excessive mailbox sizes is attachments to e-mails. Pictures, documents, programs, etc. attached to an e-mail generally are large in size and will fill up your mailbox quickly.
  3. To clean up your mailbox, and a best practice, is to save attachments to your hard drive and then delete the e-mails that contain the attachments. Please follow the following steps.
  • Open the e-mail containing an attachment. E-mails that contain attachments are denoted with a paper clip icon as shown below.

      Outlook Attachment
  • After you have opened your message with an attachment, Right Click on the attachment and choose Save Target As... 
  • After you click on the Save Target As... option, a Save As dialog box will be brought up to allow you to choose the location you would like to save the attachment as shown below.


  • After selecting the location where you want to save the attachment, click on the Save button to save the attachment. Once the attachment is saved, to reduce the size of your mailbox, you need to delete the e-mail. To delete the e-mail, highlight the e-mail in your mailbox by clicking on it. Then, click on the X button in the menu as shown below to delete the e-mail.
  • Using the delete button moves the message to the Deleted Items folder. You then need to clean out the Deleted Items folder to free up space in your mailbox.

How do I empty my deleted items?

  1. To empty your deleted items in your mailbox, right click on the Deleted Items icon in your Mail list that appears on the left.
  2. From the list generated by the right click, choose Empty Deleted Items.

    Outlook Empty Trash
  3. You will need to confirm emptying the deleted items by selecting OK in the new window that appears.

    Outlook Trash Confirm

How do I set up an auto signature?

  1. You can set up an auto signature once you have logged into Outlook Web Access.
  2. To set up your auto signature you need to select the Options button located in the top right portion of the Web page.
  3. After you select the Options button, you will be brought to a page that includes Message Options and E-mail Signature.

    Outlook Signature 2
  4. To set up your signature, click inside the E-mail Signature box and type your signature.
  5. If you would like your signature to be automatically applied to all outgoing e-mails, place a checkmark in the box next to Automatically include my signature on outgoing messages. Otherwise you will be prompted when sending e-mails to use this signature.
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