Clarke University

What is my e-mail address?

E-mail addresses are of the following format, firstname.lastname@clarke.edu e.g. John Brooks would be john.brooks@clarke.edu

How do I access my account?

1. There are two ways which you can access your Outlook Web Access account. You can either enter the following address in your Web browser:  http://mail.clarke.edu or through the Clarke Web page (http://www.clarke.edu/).
         
2. Entering the http://mail.clarke.edu address in your Web browser will take you directly to the Outlook Web Access login screen.
   
   
    
3. To access the login screen from the Clarke Web page, simply go to Current Students and click on the MyMail button located on the left side of the Web page.
   
    
    
4. Whichever method you use above, you will be brought to the login screen for Outlook Web Access.
    
5. To enter Outlook Web Access, you need to enter your user name and password.  Your user name follows the format firstname_lastname. It is important to remember that there needs to be an underscore between your first name and last name for your user name. For example, if your name is John Brooks, then your user name is John_Brooks. Your password is the word Password with a capital P followed by the last 4 digits of your social security number. For example, if your social security number is 123-45-6789, your password is Password6789. After you have entered your user name and password, click on the Log On button to enter your e-mail.

How do I reset my password?

1. If you are having trouble with your password, you will need to have the password reset by visiting the help desk in the Keller Computer Center. Please be sure to bring a photo ID.
    
2. If you are unable to visit the Keller Computer Center during business hours of 8 a.m. – 4:30 p.m. Monday through Friday, please call the Help Desk at x6390 and provide us with either your Clarke mail stop number or the address you would like your password mailed to. For security purposes, we will not e-mail your password to a non-Clarke e-mail account.

How do I change my password?

1. You are strongly encouraged to change your mail password once you have logged into Outlook Web Access.
    
2. After you have logged into your account, you will be presented a Web page similar to the one below. To change your password, you need to select the Options button located in the top right portion of the Web page.
    
3. After selecting the Options button, a list of options will appear on the right side of the Web page. Choose Change Password from this list. In the Change Password screen there are four things that need to be done to change your password.
    
   
   1. Type in your old password.
   2. Type in your new password.
   3. Type in your new password again to confirm.
   4. Finally click on the Save button to commit the password change.
      

How do I clean up my mailbox?

1. Clarke University mailboxes are allocated 50 MB of space. If you are exceeding your mailbox size, there are a variety of ways to clean up your mailbox to reduce your mailbox size.
    
2. A primary culprit for excessive mailbox sizes is attachments to e-mails. Pictures, documents, programs, etc. attached to an e-mail generally are large in size and will fill up your mailbox quickly.
    
3. To clean up your mailbox, and a best practice, is to save attachments to your hard drive and then delete the e-mails that contain the attachments. Please follow the following steps.

How do I empty my deleted items?

1. To empty your deleted items in your mailbox, right click on the Deleted Items icon in your Mail list that appears on the left.
    
2. From the list generated by the right click, choose Empty Deleted Items.
   
   
    
3. You will need to confirm emptying the deleted items by selecting OK in the new window that appears.
   
   

How do I set up an auto signature?

1. You can set up an auto signature once you have logged into Outlook Web Access.
    
2. To set up your auto signature you need to select the Options button located in the top right portion of the Web page.
    
3. After you select the Options button, you will be brought to a page that includes Message Options and E-mail Signature.
   
   
4. To set up your signature, click inside the E-mail Signature box and type your signature.
    
5. If you would like your signature to be automatically applied to all outgoing e-mails, place a checkmark in the box next to Automatically include my signature on outgoing messages. Otherwise you will be prompted when sending e-mails to use this signature.