What is my e-mail address?
E-mail addresses are of the
following format, email@example.com
e.g. John Brooks would be firstname.lastname@example.org
do I access my account?
- There are two ways to access your Outlook WebApp Email
account. You can either enter the following address in your Web
browser: https://mail.clarke.edu or through the
Clarke Web page (http://www.clarke.edu/).
- Entering the https://mail.clarke.edu address in
your Web browser will take you directly to the Outlook Web
Access login screen.
- To access the login screen from the Clarke Web page,
simply go to Current Students and click on the MyMail button located
on the left side of the Web page.
- Whichever method you use above, you will be brought to
the login screen for Outlook Web Access.
- To enter Outlook WebApp, you need to enter your user
name and password. Your user name follows the format firstname_lastname.
It is important to remember that there needs to be an underscore
between your first name and last name for your user name. For
example, if your name is John Brooks, then your user name is John_Brooks. Your
password is the word Password with a capital P followed by
the last 4 digits of your social security number. For example, if
your social security number is 123-45-6789, your password is Password6789. After
you have entered your user name and password, click on the Log
On button to enter your e-mail.
do I reset my password?
During your time here at
Clarke, your password will require changing about once a year. However
you may wish to change it more often. Follow the steps listed below to use the
ReAct password reset tool to change your password.
username and password are the same for Clarke email, Moodle, and MyInfo.
username is: firstname_lastname and must be all lower-case letters.
for using the ReAct password reset tool can be found here: http://www.clarke.edu/page.aspx?id=22633
can reset your Clarke E-mail, Moodle, and MyInfo password by navigating to: http://reset.clarke.edu
initial password is always: Password#### where Password has a capital P and the
#’s are the last four digits of your Social Security Number.
do I clean up my mailbox?
- Clarke University mailboxes are allocated 480 MB of
space. If you are exceeding your mailbox size, there are a variety of ways
to clean up your mailbox to reduce your mailbox size.
- A primary culprit for excessive mailbox sizes is
attachments to e-mails. Pictures, documents, programs, etc. attached to an
e-mail generally are large in size and will fill up your mailbox quickly.
- To clean up your mailbox, and a best practice, is to
save attachments to your hard drive and then delete the e-mails that
contain the attachments. Please follow the following steps.
Open the e-mail containing an
attachment. E-mails that contain attachments are denoted with a paper clip icon
as shown below.
After you have opened your message
with an attachment, Right Click on the attachment and choose Save
After you click on the Save
Target As... option, a Save As dialog box will be brought up to
allow you to choose the location you would like to save the attachment as shown
After selecting the location where
you want to save the attachment, click on the Save button to save the
attachment. Once the attachment is saved, to reduce the size of your mailbox,
you need to delete the e-mail. To delete the e-mail, highlight the e-mail in
your mailbox by clicking on it. Then, click on the X button in the menu
as shown below to delete the e-mail.
Using the delete button moves the
message to the Deleted Items folder. You then need to clean out
the Deleted Items folder to free up space in your mailbox.
do I empty my deleted items?
- To empty your deleted items in your mailbox, right
click on the Deleted Items icon in your Mail list that appears
on the left.
- From the list generated by the right click, choose Empty
- You will need to confirm emptying the deleted
items by selecting OK in the new window that appears.
do I set up an auto signature?
- You can set up an auto signature once you have logged
into Outlook Web Access.
- To set up your auto signature you need to select the Options
button located in the top right portion of the Web page.
- After you select the Options button, you will be
brought to a page that includes Message Options and E-mail Signature.
- To set up your signature, click inside the E-mail
Signature box and type your signature.
- If you would like your signature to be automatically
applied to all outgoing e-mails, place a checkmark in the box next to Automatically
include my signature on outgoing messages. Otherwise you will be
prompted when sending e-mails to use this signature.